Privacy Policy

FineSpark LoomLab (“we,” “us,” or “our”) operates educational services accessible via finespark.site (the “Service”). This Privacy Policy explains how we collect, use, and safeguard information when you use our Service.

1. Information We Collect

We may collect the following categories of information:

• Account and contact data, such as name, email address, and phone number.
• Transaction data related to course purchases (processed by PCI-compliant providers; we do not store full payment card numbers).
• Usage data, such as pages visited, time spent, and feature interactions.
• Device and technical data including browser type and approximate location inferred from IP.
• Communications you send to us (e.g., support messages) and survey responses.

2. How We Use Information

• Provide, maintain, and improve the Service, including course delivery and support.
• Personalize content, such as recommendations in the Catalog.
• Communicate with you about updates, security, and transactional matters.
• Comply with legal obligations and enforce our Terms.

3. Cookies and Local Storage

We use cookies and localStorage to remember preferences (theme, cookie consent), Fallows (favorites), and cart contents. You can clear these in your browser settings or via site controls.

4. Sharing of Information

• Service providers assisting with hosting, analytics, or customer support under confidentiality obligations.
• Legal requirements, such as responding to lawful requests.
• Business transfers in connection with a merger, acquisition, or asset sale.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce agreements. Local device data (favorites and cart) remain on your device until you clear them.

6. Your Choices

• Access, correction, or deletion requests can be sent to [email protected].
• Opt out of non-essential communications by following unsubscribe links.
• Manage cookies and localStorage via browser settings and our cookie banner.

7. Children’s Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

8. Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, but we strive for reasonable protection aligned with industry practices.

9. International Transfers

Your information may be processed in countries other than your own. We take steps to ensure appropriate protections for international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will post a prominent notice on the Service and update the effective date.

11. Contact

Questions about this Privacy Policy may be sent to [email protected] or by phone at +1 (415) 555-0137.